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Carrier Solutions Representative

  • On-site
    • Dublin, Ohio, United States
  • OPERATIONS

Job description

ESSENTIAL DUTIES

  • Build and foster relationships with carriers within their assigned localities.
  • Work as a team to book freight 24+ hours out.
  • Follow the EASE Logistics process to identify and solve issues quickly and efficiently.
  • Proactively manage workday tasks by answering phone calls and assisting with consistent communication with carriers/account managers.
  • Use the established network to offer loads via PNN (Private Notification Network) and Waterfalls.
  • Clear, consistent, and professional carrier communication is always a top priority.
  • Recruit qualified carriers to work with EASE Logistics.
  • Build and maintain relationships with new and existing carriers to effectively support our customers.
  • Hold carriers accountable for established KPI’s.
  • Use carrier scorecards to manage and monitor carrier performance.
  • Communicate market conditions that may impact capacity, cost, and service.
  • Negotiate and manage contracts, terms, and renewals with carriers.
  • Collaborate with carriers and internal teams on continual improvement initiatives.
  • Aid in the development of carrier relationships.
  • Ensure operations are reviewed by the appropriate party before assigning or leaving for the day.
  • Multitask and provide customer service to carriers and customers alike.
  • Assist in inbound/outbound phone calls and emails.
  • Other duties as assigned.

POSITION TYPE & EXPECTED HOURS OF WORK

  • This position is full-time. Employees typically work Monday-Friday, 8:00 am – 5:00 pm (with an hour lunch), 40+ hours per week, as business demands.

QUALIFICATIONS:

Education

  • High School Diploma or GED required.
  • A bachelor's degree is preferred.

Experience

  • A minimum of 3 years of related experience (Bachelor’s degree), or
  • A minimum of 5 years of related experience (Associate’s degree), or
  • In lieu of a degree, a minimum of 6 years related experience required.
  • Transportation industry experience is a plus.
  • Additional related training and certifications will be weighted on a case-by-case basis.

Knowledge, Skills, & Abilities

  • Energetic, relentless, and thriving in hunting for opportunities
  • Excellent communicator with a great phone presence
  • Constructive problem solver
  • Growth mindset
  • Has an entrepreneurial spirit
  • Is ambitious and resilient
  • Someone who is teachable/coachable
  • Empathy
  • Relationship Oriented
  • Strong Oral and Written Communicator
  • Flexible in work hours and adaptable to changing workload.
  • Proficient in Microsoft Office Suite
  • Demonstrated leadership skills, with the ability to effectively communicate and collaborate with cross-functional teams.
  • Attention to detail, with a focus on accuracy and compliance in a fast-paced, dynamic environment.

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